A : Customers must first sign up for a Copper member. You can sign up at any Copper Wired chain store, including iStudio by copperwired, iBeat by copperwired, Ai_, dotlife, iServe, or online at: Create account

A : No, you can sign up for Copper member for free.

A : For every 25 baht spent, you will receive 1 point. Every 10 points earned can be redeemed for 1 baht cash discount on purchases at any Copper Wired chain store. Additionally, there may be special promotions available exclusively to members.

A : Currently, you cannot redeem points for cash on purchases made on the website.

A : Points earned from purchases or services expire on December 31st of the following year.

A : Copper member points cannot be converted to cash.

A : You can check your total points balance and points that are about to expire by logging into the member system. The system will display your points balance.

A : You can choose to have the product delivered to your specified address or pick it up at any iStudio by copperwired, iBeat by copperwired, or Ai_ branch. See store details:

A : Normally, it takes no more than 3 business days to deliver products in Bangkok and its vicinity, and no more than 5 business days in other provinces.

A :

• If you have the product delivered to your address and receive a product that does not match your order, you can notify cs@copperwired.co.th to have the product exchanged.
• If you choose to pick up the product at iStudio by copperwired, iBeat by copperwired, or Ai_, you can immediately notify the store to have it exchanged.

A : No, you cannot change the delivery address afterwards.

A :

• You can pay cash on delivery to the delivery staff if the purchase amount does not exceed 50,000 baht.
• However, you cannot pay by credit card to the delivery staff.

A : Delivery is only available within Thailand.

A : No, Vat Refund is not available for both home delivery and branch pick-up.

A : Products that are damaged from normal use or from the manufacturing process can be exchanged within 10 days of the purchase date. The product must be complete with all accessories and accompanied by the original tax invoice issued by the company.

A : We warrant products that are damaged from normal use or from the manufacturing process for a period of 1 year from the date of purchase. Customers must bring the original tax invoice issued by the company every time. * Warranty terms may vary depending on the product type and manufacturer.

A : Customers can claim products through 2 channels:

Channel 1:

Claim the product in person by bringing the product and the tax invoice to any Copper Wired chain store:

1. Apple products can be claimed at any iServe branch.
2. You can claim at any iStudio by copperwired, iBeat by copperwired, or Ai_ branch. See store details:

Channel 2:

Claim by mail

The steps to claim through this channel are as follows:

1. Fill out the product claim form: Click
2. CPW will reply with a claim document.
3. The customer sends the product with the document via EMS and notifies the parcel number.
   
   Copper Wired Public Company Limited
   Claim Department
   159/6 Sathorn Thani Tower Building, 2nd Floor, Room 201-202
   Sukhumvit 21 (Asok) Road, Klong Toei Nuea Subdistrict, Watthana District
   Bangkok 10110
   
   
4. Claim will send a new product.

A : We warrant products that are damaged from normal use or from the manufacturing process for a period of 1 year from the date of purchase. Customers must bring the original tax invoice issued by the company every time. In case the customer wants a refund, it will take no more than 15 business days from the date of notification.